0

Your Cart is Empty

39 Queens Quay East, Toronto Ontario, Canada

wallpaprstudio@gmail.com

FAQ

Shipping Information

 Please allow 7-10 business days for US Shipping, up to 15 business days for Canada. Worldwide shipping is approximately 16-18 days for your order to arrive as we are a print on demand company and it takes time for us to produce awesome custom products for you! Any questions or concerns, feel free to contact us directly: info@wallpaprstudio.com

Shipping is free worldwide for orders over $69! All orders under $69 are subject to a $4.32 shipping fee.

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.

We run discounts and promotions all year, so stay tuned for exclusive deals.

We use all major carriers, and local courier partners. 

Returns & Exchanges

You may cancel or amend your order within 24 hours of purchase. We are committed to our customers and want you to be happy. We stand by our product and offer a 100% customer satisfaction guarantee. Just return the product to us undamaged within 30 days, email tracking information to wallpaprstudio@gmail.com, and we will gladly refund you.

Please email us at: info@wallpaprstudio.com and one of our lovely customer experience team members will be in touch to process your return or exchange!

Orders

You will receive an email with a tracking link as soon as your order leaves our warehouse. Just double check to make sure it didn't land in your Junk folder, as emails sometimes end up there by accident.

In the unlikely event you have received the wrong item, please contact us immediately with the following information to ensure that we can get this resolved for you quickly & efficiently:  

- Your order number

- The name of the item you did not receive

- The name of the item you received in it's place

- A clear photograph of the item you have received 

Once we've received the above info, our Customer Support team will get this sorted for you ASAP! 

We allow a 12 hour window where you can change your order. Please contact us right away and provide us with:

- Your order number

- product you would like to change

- product you would like to replace it with

Our Awesome customer support team will help you make this change right away! :)

All prices are in USD. If you are using a credit card with alternate currency, the conversion will be done by your bank. 

Due to the size of most home decor products, it is common for products to be shipped seperately. If you ordered multiple items, please allow a couple days for the rest of your order to arrive. 

Product

Wallpapr is always committed to ensuring great customer service and a positive experience. We are more than pleased to offer our customers a 1-Year warranty on product malfunctions. 

This guarantee entitles you to a one-time replacement of the piece unless intentionally damaged.

Due to the nature of home decor, this does not cover fading, tearing or other damaged caused by miss-use or excessive exposure to the elements. 

In the event Wallpapr no longer carries the product, you will be permitted to exchange your piece for another of equal or lesser value.

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. You can visit our Returns Policy page or simply  email us directly at info@wallpaprstudio.com and we’ll take you through our hassle free return policy!

Other

You can contact us through our contact page! We will be happy to assist you.